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Help Center

Here to Solve Problems Before They Become Frustrations

Our Standard

“The highest form of service solves problems before they become frustrations, which requires  attention, empathy, and listening more than speaking.” 

This Help Center exists so you rarely need to ask twice — and so that when you do reach out, the answer feels like it came from someone who was already expecting your question. 

Browse by Topic 

Orders & Shipping 

  • Where is my order? Track it using the link sent to your email once it is dispatched.
  • How long does delivery take? 1–2 business days in Dubai, 2–4 days across the rest of the UAE.
  • Can I change my delivery address after ordering? Contact us as soon as possible, and we will do our best to ensure dispatch before then. 

Returns & Refunds 

  • Can I return an item? Yes, within 14 days, unused and in original packaging.
  • When will I get my refund? Promptly after we receive and inspect the returned item.
  • What if my item arrived damaged? Contact us within 48 hours, and we will arrange a replacement. 

Products 

  • How do I know which sunscreen or towel is right for me? Every product page includes a “Perfect  For” section to help you choose without guesswork.
  • Are your products genuinely resort-quality? Every product is held to the same design and craftsmanship standard, whether it costs AED 20 or AED 350. 

Account & Privacy

  • Do I need an account to order? No — checkout is available as a guest.
  • How is my information used? Only for order processing, support, and marketing you have opted into. We do not sell your information to anyone. 

Still Need Help? 

Reach our team through the website contact form or our customer support email. A person will respond — not a script.

Our Service Commitment 

  • We listen before we solve.
  • We tell you the truth, even when the answer is not what you hoped to hear.
  • We treat a mistake as ours to fix, not yours to prove.
  • We aim to leave every conversation calmer and clearer than it began. 

OUR PROMISE 

You should leave every conversation with AM’IN feeling heard, respected, and better taken care of than before you reached out.