Shipping policy

How Your Order Reaches You 

Our Standard 

“AM’IN ships every order with the same care given to a guest handed a product in person:  accurate timelines communicated honestly, careful packaging, and prompt, transparent  communication the moment any delay occurs.” 

That is the standard this policy exists to keep. Shipping is not a back-office function at AM’IN — it is one more moment of hospitality, and we hold it to the same standard as everything else that carries our name. 

Delivery Times 

AM’IN currently ships across the UAE, with additional markets to follow as we grow. 

Delivery times may vary during public holidays, promotional periods, or courier delays. When that happens, we tell you — not after you ask, but as soon as we know. 

Order Confirmation & Tracking 

Every order is confirmed the moment it is placed. Once your order has been dispatched, you will receive shipment tracking details by email, so you always know where your essentials are and when to expect them. 

Packaging 

Every AM’IN order is packed with the same craftsmanship we ask of every product we design —  minimalist, protective, and humidity-resistant for Dubai’s climate. Packaging is never an afterthought; it is a guest’s first physical encounter with AM’IN, and it is designed to feel like one. 

Delays and Disruptions 

Should a delay occur, we will contact you proactively rather than leaving you to wonder. Honesty before explanation, and explanation before you have to ask — that is the hospitality standard we hold ourselves to when something does not go exactly to plan.

Questions About Your Order 

Reach us through our website contact form or our customer support email, and a member of our team will help directly. You should never have to repeat yourself to get an answer. 

OUR PROMISE 

You should never have to wonder where your order is, or whether we noticed a delay before you did.