Refund policy

A Return Is a Chance to Earn Your Trust Again

Our Standard 

“A return is treated as an opportunity to demonstrate trust, not a loss to be minimised. AM’IN’s  returns process is simple, timely, and free of the friction some institutions use to discourage  legitimate returns.” 

We would rather make a return easy and lose a little on the transaction than make it difficult and lose your trust. Trust is the harder thing to rebuild. 

Return Window 

Eligible products may be returned within 14 days of delivery, provided they are: 

• Unused
• In their original condition
• In their original packaging 

For hygiene and safety reasons, certain products — such as opened skincare, swimwear, or personal care items — may not be eligible for return. This is stated clearly on the product page before you buy,  never discovered afterward. 

Exchanges 

If you would prefer a different size, colour, or item altogether, let us know within the same 14-day  window, and we will arrange an exchange wherever stock allows. 

Refunds 

Once a returned item has been received and inspected, we process the refund promptly. Shipping fees are non-refundable unless the return is the result of a damaged, defective, or incorrect item — in which case the mistake is ours to resolve, not yours to pay for. 

Damaged or Incorrect Items 

Please contact our support team within 48 hours of receiving your order. We will arrange a replacement or a resolution without asking you to make the case twice.

How to Start a Return 

1. Contact our support team with your order number and the reason for the return.
2. We will confirm eligibility and share the return steps.
3. Once we receive and inspect the item, your refund or exchange is processed.
   

OUR PROMISE
You should never have to argue for a return you are genuinely entitled to. If something did not work out, we would rather make it right quickly than make it complicated.